Privacy Policy

Privacy Policy for Alphabulls.in

Effective Date: 02/02/2025

Last Updated: 23/09/2025

1. Introduction

• Welcome to Alphabulls.in (“we,” “us,” “our,” “Alphabulls”). We are committed to protecting the privacy and security of our users’ (“you,” “your,” “student”) personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website (alphabulls.in), sign up for an account, and access our stock market courses taught in Bengali.
• This policy is framed in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act (DPDPA), 2023 of India.
• By using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide and improve our services. The types of information we collect are:

• a) Information You Provide Directly: Account Registration Data: When you create an account, we collect personal information such as your full name, email address, mobile number, and a password.
• Payment and Billing Information: When you purchase a course, we collect information necessary to process your payment. This may include your billing address and payment details. Please note: We use third-party payment gateways (e.g., Razorpay, PayU, Stripe). We do not store your full credit/debit card details on our servers. The payment processors handle this information securely.
• Communications: When you contact us for support, provide feedback, or participate in a survey, we may collect the information you provide in your communications.
• Profile Information: You may have the option to add more information to your profile, such as a profile picture.
• We collect personal details like your name, email address, and phone number etc. By sharing your information, you authorize Alphabulls Academy* to contact you via SMS, RCS, WhatsApp, Email, and other communication channels. This consent overrides any NDNC/DND registration as per TRAI regulations.

b) Information We Collect Automatically:

• Usage Data: We collect information about your interactions with our services, such as the courses you view, your progress in the courses, quizzes you take, and the time you spend on our platform.
• Device and Technical Data: We automatically collect information from your device, including your IP address, browser type and version, operating system, device identifiers, and location information (derived from your IP address).
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities, remember your preferences, and personalize your experience. Please see our “Cookies” section below for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Our Services: To create and manage your account, provide you with access to our courses, track your learning progress, and issue completion certificates.
• To Process Payments: To securely process transactions for the courses you purchase.
• To Communicate With You: To send you important administrative information, such as course updates, service announcements, security alerts, and support messages.
• For Marketing and Promotions: To send you promotional materials, newsletters, and information about new courses or special offers, in accordance with your preferences. You will always have the option to opt-out of these communications.
• To Improve Our Platform: To analyze usage patterns, conduct research, and improve the content, features, and user experience of our website.
• For Security and Legal Compliance: To protect our platform and users from fraud, to enforce our Terms of Service, and to comply with legal obligations and government requests.

4. How We Share Your Information

We do not sell your personal data. We may share your information with the following third parties under specific circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as:
• Payment Processors: Phonepe payment gateway to process payments.
• Cloud Hosting Providers: Google Cloud to host our website and data.
• Email Marketing Services:  to send communications.
• Analytics Providers:  Google Analytics to help us understand website usage.

These providers are contractually obligated to protect your data and are not permitted to use it for their own purposes.

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. This includes using SSL/TLS encryption for data transmission. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.

6. Data Retention

We will retain your personal data for as long as your account is active or as needed to provide you with our services. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You can request the deletion of your account at any time.

7. Your Rights Under Indian Law (DPDPA, 2023)

As a user in India, you have certain rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to correct or update any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain legal obligations.
• Right to Withdraw Consent: Where we have relied on your consent to process your data, you have the right to withdraw that consent at any time.
• Right to Grievance Redressal: You have the right to file a complaint or grievance with us regarding the processing of your data.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.

8. Cookies Policy

Cookies are small text files stored on your device. We use them to:

Keep you logged in.

Remember your preferences (like language).

Understand how you use our site to improve it.

Serve relevant advertisements.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.

10. Children’s Privacy

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and, where appropriate, by sending you an email notification. We encourage you to review this policy periodically.

12. Grievance Officer and Contact Information

In accordance with the Information Technology Act, 2000 and the DPDPA, 2023, the name and contact details of the Grievance Officer are provided below. If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Name of Grievance Officer: Abhisek Saha

Alphabulls.in

Email: [help@alphabullsacademy.com]

Phone: [9403892282]